RETURNS
& REFUNDS

You may request a return within 14 calendar days after the order is delivered. Contact YO before sending anything and include your order number, the items being returned and the reason for return.

After return instructions are issued, send the parcel within 14 calendar days. Returns sent without approval or after the deadline may be refused unless applicable law requires otherwise.

Items must be unused, unworn except for a reasonable fitting, unwashed, unaltered and returned with original tags, accessories and packaging. You may handle an item only as needed to inspect its nature, characteristics and fit.

YO may reduce a refund where handling beyond reasonable inspection causes loss of value, where permitted by law.

Personalised or made-to-order goods, sealed hygiene-sensitive goods after the seal is broken, gift cards and items clearly marked final sale are not eligible for a voluntary change-of-mind return. These exclusions do not remove rights relating to defective, damaged or incorrectly supplied goods.

Report an incorrect, damaged or defective item as soon as possible, preferably within 7 days of delivery, with the order number and clear photographs. This notification period does not limit any longer statutory warranty or consumer right.

When YO confirms a fulfilment error or defect, YO will provide an appropriate replacement, repair or refund and cover reasonable authorised return shipping where required.

For a change-of-mind return, the customer pays return shipping unless local law requires otherwise. Use a tracked service and keep proof of shipment. YO is not responsible for a return lost before it reaches the approved return destination.

Original delivery charges are refunded only when required by applicable law or when the whole order is returned because it was defective, damaged or supplied incorrectly. Express upgrades and import charges may be non-refundable where legally permitted.

After the return is received and inspected, YO will notify you whether it is approved. Approved refunds are sent to the original payment method, normally within 5–10 business days. Your bank or payment provider may require additional processing time.

Any refund will use the original transaction currency. YO does not control exchange-rate differences or bank fees.

Contact customer care through the details on the Contact page. Do not send returns to a public, pickup or business address unless that exact address appears in your return instructions.